Luxury Auto Sales

3. Aweenow NG LTD Client Policy for Luxury Automobiles (Cars) Sales .1 Sales Practices • Transparency: We commit to providing accurate and honest information about our vehicles, including specifications, features, and pricing. Any additional fees or charges will be disclosed upfront. • Customer Interaction: Our sales team is trained to assist clients in a professional and respectful manner, prioritizing their needs and preferences. We aim to create a personalized and enjoyable purchasing experience. • Test Drives: Clients are encouraged to schedule test drives. All test drives will be accompanied by a sales representative to ensure safety and provide information about the vehicle. 2 Customer Service • Client Support: We are dedicated to providing exceptional customer service before, during, and after the sale. Clients can reach our customer service team via phone, email, or in-person at our showroom. • Feedback: We value client feedback and encourage customers to share their experiences. This feedback will be used to improve our services and offerings. 3 Warranties and Guarantees • Manufacturer Warranties: All luxury cars sold through Aweenow NG LTD come with the manufacturer’s warranty. We will provide clients with warranty documentation and details at the time of purchase. • Extended Warranties: Clients may have the option to purchase extended warranties. Information about these options will be provided during the sales process. 4 Returns and Exchanges • Return Policy: We will not accept returns on vehicles once they have been sold to the client. • Exchanges: If a client is not satisfied with their purchase, we may offer an exchange for a vehicle of equal or greater value, subject to availability and additional charges if applicable. 5 Financing and Payment • Financing Options: We provide various financing options to assist clients in purchasing their luxury vehicles. Clients can choose to finance through our preferred lenders or explore their own financing options. • Payment Methods: We accept multiple payment methods, including cash, debit cards, and bank transfers. Full payment must be received before the vehicle is delivered. 6 Client Privacy • Data Protection: We are committed to protecting client information. All personal and financial information collected during the sales process will be handled in accordance with applicable privacy laws and regulations. • Confidentiality: Client information will not be shared with third parties without consent, except as required by law or for the purpose of completing the sale. 7 Compliance and Legal Obligations • Regulatory Compliance: Aweenow NG LTD adheres to all relevant laws and regulations regarding the sale of luxury vehicles, including consumer protection laws. • Documentation: We ensure that all necessary documentation, including titles, registration, and transfer of ownership, is completed accurately and in a timely manner. 8 Dispute Resolution Conflict Resolution: In the event of a dispute, we encourage clients to contact our management team directly to discuss the issue. We aim to resolve disputes amicably and efficiently. Arbitration: If a resolution cannot be reached, we may require arbitration as the preferred method of dispute resolution, as detailed in the purchase agreement. 9 Changes to Policy Policy Updates: Aweenow NG LTD reserves the right to update this policy at any time. Clients will be notified of any significant changes, and the updated policy will be available on our website.